Several types of goods are exempt from being returned. Nighties and Innerwear for women cannot be returned. We also do not accept products that are intimate or sanitary goods.

For All other items and in special cases our refund and returns policy lasts 48 hours. If 48 hours have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused/unworn and in the same condition that you received it. It must also be in the original packaging and not opened.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at orders@cozynighties.com.

Sale items

Only regular-priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at orders@cozynighties.com and fill out the exchange form.

Need help?

Contact us at orders@cozynighties.com for questions related to refunds and returns.